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Are gas fireplaces safe?
All Regency appliances are certified to safety standards and regulations set out by the American National Standards Institute and the Canadian Standards Association.

Our safety standing pilot ensures no gas flows to the unit when it is not being used.

Prior to shipping to your Regency dealer, every fireplace is put through a sequence of safety checks and quality assurance tests to ensure your Regency fireplace is safe and reliable.

Every Regency gas fireplace, insert and stove is equipped with safety features such as a 100% fail-safe shut-off valve. If the pilot flame goes out, the gas flow will automatically turn off. In addition, all models must meet strict safety certification requirements.

Can I add accessories later?
Yes. You can change the way your fireplace, stove or insert looks any time in the future. Upgrade to stainless louvers, add full screen doors, install a set of brick panels, and more. The range of Regency accessories makes it easy to change the look of your fireplace to match your new décor.

Can I adjust the heat output on my Regency gas unit?
Yes. Every Regency gas model is equipped with a valve adjustment that allows you to turn down the heat output by up to 50%, providing you with a wide range of heat for a wide range of temperature conditions. So if you want to enjoy your fireplace in the middle of the summer, simply turn down to valve so that you won’t overheat your room

Can I burn wood or other materials in my gas fireplace, stove or insert?
No, burning anything other than natural or LP gas is a fire hazard. Only burn the fuel that your unit has been designed for

Can I convert my existing gas fireplace to a wood burning fireplace?
No. All gas units are tested and certified to burn natural gas or propane only.

Can I convert my existing wood burning fireplace into a gas fireplace?
Yes, Regency offers several gas inserts designed to fit into existing masonry and factory built wood burning fireplaces.

Can I cook food on Regency products?
The top surfaces of Regency stoves get hot enough to boil water or keep soup simmering. However, you should never try to cook food on open flames (gas or wood), since you risk damaging the logs or other equipment, and you will void your warranty. You should also never operate your Regency gas model with the glass removed or the door open.

Can I install a LCD or plasma TV above a gas fireplace?
Clearances to combustibles around and above fireplaces is not the same as clearances to TV’s and other electronic appliances. Televisions and electronics in general are manufactured and assembled using many variations of materials and are subject to damage from far lower temperatures than wood etc. Many of these materials can be affected by temperatures far lower than those approved and considered “combustible”.

To be safe when determining what clearances are required from a TV or other electronic device to a fireplace, you should find out from the manufacturer/distributor of the component, not the fireplace. Clearances to combustibles around and above a fireplace can be well within certified specs but could still possibly be too close for TV’s and other electronics.

Do I have to vent my gas fireplace up through the roof?
No! The beauty of Regency Direct Vent technology is that you do not necessarily need to go up through your roof to terminate the venting. All you need is proximity to an outside wall, the distance to which depends on the model you choose. Not only does this make installation more flexible, but it also keeps the costs down. And with our sleek and attractive patented AstroCap horizontal termination cap, you won’t be cluttering up the outside of your home either as you can paint the cap to match & blend in with the outside of your home.

Do Regency gas models need electricity to work?
No, they do not. Regency uses a standing pilot ignition system, just like a gas water heater. This system operates with a pilot light so there is always a flame to ignite the gas. The pilot light also generates the power needed to operate the valve, so that if the pilot light gets blown out accidentally, the valve shuts off and the gas flow stops. The pilot light feature makes operation both easy and safe. (Note: Regency models do require AC power for the blower to work, but do not need AC power for the fire).

How do I know if I need an insert or a fireplace?
If you already have a brick or stone fireplace, or a factory-built fireplace, and you want to convert it to gas, then the most cost-effective solution is an insert. If you are remodeling a part of your home that never had any kind of built-in structure, then you need a Direct Vent fireplace that does not require an existing opening or chimney.

What fuel can be burned in Regency gas fireplaces?
Regency gas appliances are all approved to burn either natural gas (NG) or Propane (LP). A propane conversion kit is available to convert most Regency fireplaces from NG models LP, or they are otherwise available in the dedicated fuels (NG or LP).

What if the insert I choose is smaller than the opening in my fireplace?
Chances are there will be a gap between the insert and the inside of the fireplace. That is why we offer a range of faceplates designed to cover the gap. The faceplate also houses the on/off switch and fan control, so you don’t have to crouch or bend down to operate your insert.

What if the insert I choose is smaller than the opening in my fireplace?
Chances are there will be a gap between the insert and the inside of the fireplace. That is why we offer a range of faceplates designed to cover the gap. The faceplate also houses the on/off switch and fan control, so you don’t have to crouch or bend down to operate your insert.
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